Any incident in which a member of the Yvette Mann Podiatry staff is abused, threatened or assaulted in circumstances relating to their work is unacceptable and not tolerated. This includes the serious or persistent use of verbal abuse, aggressive tone and/or language and swearing/foul language.
Staff should not be left upset and distressed following an interaction with a patient.
In very rare circumstances, the trust between Yvette Mann Podiatry and a patient may break down, and we may find it necessary to end the professional relationship. For example, if a patient has persistently acted inconsiderately or unreasonably. This includes unnecessarily persistent or unrealistic service demands that cause disruption or distress.
If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient breaches this policy, we have the right to remove the patient from our Practice list.